KK9 general
policies + rules
leashes + equipment
Electronic collars, including remote control training collars and bark collars, are strictly prohibited from the building and entire premises at all times. There is absolutely no exception to this rule.
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Once approved, prong collars will not be allowed to be used as a training tool (for example, yanking or jerking the dog purposefully in order to make it perform a task).Prong collars and training chain (collars) may be used if approved by a KraftyK9 instructor prior to the first week of class. Conformation students are typically required to use chains and these do not need pre-approval.
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Head Halters, harnesses and other walking aids are approved for use at the facility.
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Retractible/flexi leashes are never allowed unless approved by the instructor. If you bring a retractible leash, please bring a solid (4-6 foot leash) as well.
treatment + management of dogs
Dogs are to be treated in a respectful and positive manner by all people whenever they are on the premises. Dogs are not to be purposefully hurt, hit, spanked or any other training method that could hurt them physically or psychologically. Yanking on dog's collars in order to get them to perform a behavior, or out of punishment, is not allowed. Crates are not allowed to be used as punishment. If KraftyK9 receives complaints or directly witnesses the mistreatment and abuse of any dog, we have the right to ask that person to leave immediately and they will not be issued a refund.
NOISE LEVEL REQUIREMENTS: Dogs at the facility are not allowed to bark uncontrollably and unnecessarily. We are in a quiet business park and we also might be running multiple lessons at a time in different areas. Dogs crated must be quiet while in their kennels. Dogs who are not working are to be quiet and out of control barking in any classes will not be allowed. Dogs who cannot be quiet during downtime may be asked to leave the facility and crate from their car. *dogs who are working in high arousal states such as agility or rodeo dog may bark while they are working. This is allowed as there is no way to stop the barking.*
Customers must pick up after their dog in the grass area and dispose of their pet's waste properly in a waste bin. Dogs are strictly prohibited from relieving themselves on the building outside and inside the building. If this occurs please find the proper clean up materials and clean up after your dog. Dogs are not allowed to relieve themselves on manmade objects; please only allow your dog to potty in the grass.
Dogs must be on leash at all times unless instructed otherwise in a group session, or if they are using the agility equipment.
Children under 8 years of age must be accompanied by an extra adult. Dogs also must have a person accompanying them as well. Children must not wander the premises or building without an adult accompanying them. Children also must not pet other dogs outside of their own or run in the building. In the case that the child is going to train the dog in class, this must be approved by a Krafty K9 instructor if they are under the age of 8.
Dogs are not to sniff or visit other dogs unless they are attending a class where socialization is part of the curriculum. If this is the case, the instructor will go over the policies and procedures of this part of class before it occurs.
payments + refunds
Payment is due before the lesson, class or seminar is in session. Spots in any class or lesson are not guaranteed until payment is received. Once registered for a lesson/class, payment is expected before the date of the lesson/class.
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We accept payment in the following ways:
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Add a card to your ProPet account to pay through your account!​
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PayPal to kraftyk9dogsports@gmail.com
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Mail us a check to our main address below:
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519 Rankin Circle North, Houston, TX 77073
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Payment is not to be given to instructors under any circumstance. There is a drop box at our main office (KK9) to drop cash/check. ​
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REFUND POLICY for seminars:
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A nonrefundable deposit of 25% of the seminar is required to hold your spot.
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Full payment for the seminar is due by the hard closing date of the seminar.
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NO REFUNDS will be given after the hard closing date (11:59 pm of the closing date).
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Refunds are completely up to the discretion of KK9 - in certain cases of illness, death, acts of God, etc. full or partial refunds may be given on the day of the seminar in form of account credit, cash, PayPal, etc.
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We will allow payments to be made in small increments up to the hard closing date.
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Spots may be sold/given to friends if a participant cannot come and the payment will be the responsibility of the original participant.
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If there is no closing date listed on the seminar web page, 24 hours prior to the time/date of the seminar will be considered the hard closing date.
REFUND POLICY for classes/private lessons:
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A refund may be given up to 24 hours until the first class/lesson begins.
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Refunds within 24 hours of the first class/lesson, and especially after, are not guaranteed and only can be decided by the owners of KK9.
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Upon registering for a class/lesson, you are agreeing to pay the tuition in full before the first date of class/lesson.
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CONFORMATION CLASSES: $5 late registration fee is in effect - if you do not register prior to class a $5 fee will be added to your account. Pre-registration is required via our portal. Refund policy is in effect for these classes (no shows are not guaranteed a refund).
REFUND POLICY for packages:
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The full amount at the non-package rate will be subtracted for the classes/sessions attended from the package total. Packages are a way to earn a discount for buying in bulk, if the package is cancelled so is the discount and the services already rendered will be recognized at their full price.
vaccinations
All dogs are required to be under a current vaccine schedule administered and monitored by a veterinarian. We trust that veterinarians make the best, most qualified choices with their clients and we are glad to work with the veterinary community to make sure all dogs stay up to date.
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Before attending class, be sure your dog is up to date on vaccinations via your veterinarian. Please upload vaccine records to your profile in the portal prior to classes. Puppies might not have all vaccines complete before attending class depending on the vaccine schedule and protocol they are under. KraftyK9 requires that they are up to date via your veterinarian.